I. General Terms and Conditions

Section 1 Basic provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (BERTRAND Food GmbH) via the website bertrand.bio. Unless otherwise agreed, the inclusion of any terms and conditions used by you is hereby objected to.

(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is any natural or legal person or partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

Section 2 Conclusion of the contract

(1) The subject matter of the contract is the sale of goods.

(2) By listing the respective product on our website, we make a binding offer to conclude a contract via the online shopping cart system on the terms stated in the item description.

(3) The contract is concluded via the online shopping cart system as follows: the goods intended for purchase are placed in the shopping cart. You can call up the shopping cart via the corresponding button in the navigation bar and make changes there at any time. After calling up the checkout page and entering your personal details as well as the payment and shipping terms, the order data will be displayed to you as an order summary. If you use an instant payment system (e.g. Shop Pay, PayPal / PayPal Express) as your payment method, you will either be taken to the order summary page in our online shop or redirected to the website of the instant payment provider. If you are redirected to the instant payment system, you make the relevant selection or enter your details there. You will then be shown the order data as an order summary, either on the website of the instant payment provider or after being returned to our online shop. Before submitting the order, you have the opportunity to check the details in the order summary again, to change them (also using the browser's back function) or to cancel the order. By submitting the order via the corresponding button („order with obligation to pay“ or similar wording), you legally bindingly declare acceptance of the offer, whereby the contract comes into effect.

(4) Your requests for the preparation of a quotation are non-binding for you. We will submit a binding offer to you in text form (e.g. by e-mail), which you may accept within 5 days (unless a different period is stated in the respective offer).

(5) Order processing and the transmission of all information required in connection with the conclusion of the contract take place partly automatically by e-mail. You must therefore ensure that the e-mail address you have provided is correct, that receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

Section 3 Contract term / cancellation of subscription contracts

(1) The subscription contract concluded between you and us runs for an indefinite period. The contract may be cancelled by either party with three weeks' notice to the end of the month (unless otherwise stipulated in the respective offer). Cancellation must be made in text form (e.g. e-mail) or may be declared via the cancellation button provided in your customer account or on our website.

(2) The right to terminate without notice for good cause remains unaffected.

Section 4 Special agreements on the payment methods offered

(1) Credit card: by placing your order, you also transmit your credit card details. Your credit card will be charged with the invoice amount immediately after the order or at the time the goods are dispatched.

(2) PayPal / PayPal Express: during the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your access data and confirm the payment instruction to us.

(3) Invoice / payment in advance: if you pay in advance, we will provide our bank details in the order confirmation. The invoice amount must be transferred to our account within 7 days of conclusion of the contract, unless otherwise agreed. In the case of payment by invoice, the invoice amount is due after receipt of the goods and the invoice within the period stated on the invoice. Payment by invoice is only made after a positive credit check and at our discretion.

(4) Instant payment systems (e.g. Shop Pay): when using an instant payment system, the payment is processed by the respective payment service provider under its own terms of participation, to which you will be separately referred during the order process.

Section 5 Right of retention, retention of title

(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

Section 6 Warranty

(1) The statutory rights in respect of defects apply.

(2) As a consumer, you are asked to check the goods immediately upon delivery for completeness, obvious defects and transport damage, and to notify us and the carrier of any complaints as soon as possible. If you fail to do so, this has no effect on your statutory warranty claims.

Section 7 Choice of law, place of performance, place of jurisdiction

(1) German law applies. In the case of consumers, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the country of the consumer's habitual residence is not withdrawn (principle of favourability).

(2) The place of performance for all services arising from the business relationships with us and the place of jurisdiction is our registered office, provided that you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your place of residence or habitual abode is unknown at the time the action is brought. The right to bring an action before a court at another statutory place of jurisdiction remains unaffected.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

Section 8 Affiliate codes

(1) Our individual affiliate codes can be generated and displayed in the customer account. They are intended solely for recommending our product to people already known to the customer. Credit generated through affiliate codes may only be used in our shop and cannot be paid out. Affiliate codes generated for the acquisition of new customers on our site may not be made publicly accessible. In particular, it is prohibited to publish these codes in online forums, on social media platforms, review platforms, video platforms, advertisements or comparable websites or apps. This also applies to the comment sections of such areas. Excluded from this are codes approved by us that have arisen from a cooperation between the user and us. Also excluded are our „Share via Facebook“, „Share via Twitter/X“ and „Share via WhatsApp“ functions.

(2) In the event of violations, we reserve the right to block codes that were publicly accessible contrary to this provision without notice and to delete the store credit.

Section 9 Right of withdrawal

Consumers have a statutory right of withdrawal. Details can be found in our refund policy.

II. Customer information

1. Identity of the seller

BERTRAND Food GmbH
Hansestr. 3
59590 Geseke
Germany

Phone: (+49) 5258 977 7325
E-mail: hey@bertrand.bio

Alternative dispute resolution: We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

2. Information on the conclusion of the contract

The technical steps for concluding the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions on the „Conclusion of the contract“ in our General Terms and Conditions (Part I).

3. Contract language, storage of the contract text

3.1. The contract language is German.

3.2. The full text of the contract is not stored by us. Before submitting the order via the online shopping cart system, the contract data can be printed out using the browser's print function or saved electronically. After we receive your order, the order data, the information required by law for distance contracts and the General Terms and Conditions will be sent to you again by e-mail.

3.3. For quotation requests outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by e-mail, which you can print out or save electronically.

4. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and payment terms

5.1. The prices stated in the respective offers, as well as the shipping costs, are total prices. They include all price components including all applicable taxes.

5.2. The shipping costs incurred are not included in the purchase price. They can be called up via a correspondingly labelled button on our website or in the respective offer, are shown separately during the ordering process and are to be borne by you in addition, unless free delivery has been promised.

5.3. We ship worldwide. If delivery is made to countries outside the European Union, further costs for which we are not responsible may arise, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees of the credit institutions), which are to be borne by you. In the case of deliveries outside the EU, import restrictions or delays caused by customs may also occur, which are beyond our control.

5.4. Any money transfer costs incurred (transfer or exchange rate fees of the credit institutions) are to be borne by you in cases where delivery is made to an EU member state but payment was initiated outside the European Union.

5.5. The payment methods available to you are shown under a correspondingly labelled button on our website or in the respective offer.

5.6. Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

6. Delivery conditions

6.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer.

6.2. If you are a consumer, it is stipulated by law that the risk of accidental loss and accidental deterioration of the goods sold during shipping only passes to you upon handover of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the trader or a person otherwise appointed to carry out the shipment.

7. Statutory liability for defects

Liability for defects is governed by the „Warranty“ provision in our General Terms and Conditions (Part I).

8. Contract term / cancellation

Information on the term of the contract and the cancellation conditions can be found in the provision „Contract term / cancellation of subscription contracts“ in our General Terms and Conditions (Part I) and in the respective offer.

9. Free items included with deliveries

Both as part of special promotions and as standard for new customers, we deliver items without charging for their value. Should you exercise your right of withdrawal, you must also return items originating from such promotions. In the event of non-return or where resale becomes impossible, for example through use, we will charge the price that this item had at the time of the order.

10. Right of withdrawal

Consumers have a statutory right of withdrawal. The complete withdrawal instructions can be found in our refund policy.

Last updated: 20 July 2026