Customers in Germany have separate terms and conditions. Change the language to German in order to view it.

1. Formation of contract
With your order you make a binding offer to us to enter into a contract with you. By sending an order confirmation via e-mail to you or by delivering the goods ordered, we can accept this offer. First, you will receive a confirmation of receipt of your order by e-mail to the specified e-mail address (order confirmation). However, a purchase contract is not concluded until an order confirmation is sent to you via e-mail, or when the ordered goods are delivered.

When ordering through our online store the ordering process includes a total of four steps. In the first step, you can select the desired merchandise. In the second step you enter your customer information, including billing address and, if applicable, deviating shipping address. In the third step, you choose how you would like to pay. In the last step you have the opportunity to double-check all information (e.g. name, address, method of payment, items ordered) and make corrections if necessary, before you place your order by clicking on “Place binding order”.

2. Retention of contract text
We save the contract text of your order. You can print it out by clicking on “print” in the last step of the order process, prior to placing your order. We will also send an order confirmation and a sales confirmation with all order information as well as our terms and conditions and the order cancellation policy to the e-mail address you provided.

3. Reservation of propriety rights
The delivered goods remain our property until full payment of all outstanding bills.

4. Prices, shipping costs, return shipping costs upon cancellation
All prices are final prices, inclusive of the statutory value-added tax. The minimum order value is 9 Euro.
We deliver free of charge within the EU. The shipping costs to other countries vary and will be displayed during the ordering process. The buyer bears the costs for return shipping.

5. Delivery terms
We deliver within 7 days of payment receipt.

6. Terms of payment
Payment can be made either by credit card, payment in advance or through our partner Paypal.

7. Warranty
The warranty is based on the statutory regulations.

8. Order cancellation policy
Customers in Germany have a separate cancellation policy. Change the language to German in order to view it.

Get in touch with us!

Please use the contact form for questions about BERTRAND or write an e-mail to
You will find all points of contact on the Meet the Team page.
Many questions were already answered in the FAQ-section.