I. General Terms and Conditions
§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts which you conclude with us as a supplier (BERTRAND Food GmbH) via the website bertrand.bio. Unless otherwise agreed, the inclusion of any terms and conditions of your own that you may use is hereby objected to.
(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his independent professional or commercial activity.
§ 2 Formation of the contract
(1) The subject of the contract is the sale of goods.
(2) Already with the placement of the respective product on our website, we submit a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the “shopping cart”. You can call up the “shopping cart” via the corresponding button in the navigation bar and make changes there at any time.
After calling up the “Checkout” page and entering your personal data as well as the payment and shipping conditions, the order data will finally be displayed to you as an order overview.
If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Sofortüberweisung) as a payment method, you will either be redirected to the order overview page in our online store or to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there. Finally, on the website of the provider of the instant payment system or after you have been redirected back to our online store, the order data will be displayed as an order overview.
Before sending the order, you have the option to check the information in the order overview again, change it (also via the “back” function of the Internet browser) or cancel the order.
By sending the order via the corresponding button (“order with costs” or similar designation), you declare the legally binding acceptance of the offer, whereby the contract is concluded.
(4) Your requests for the preparation of an offer are non-binding for you. We will submit a binding offer to you in text form (e.g. by e-mail), which you may accept within 5 days (unless a different period is specified in the respective offer).
(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract shall be carried out by e-mail, in part automatically. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically guaranteed and, in particular, that it is not prevented by SPAM filters.
§ 3 Term of contract / termination for subscription contracts
(1) The subscription contract concluded between you and us has an indefinite term. The contract can be terminated by either party with a notice period of 3 weeks to the end of the month (unless otherwise specified in the respective offer). The termination must be made in text form (e.g. e-mail).
(2) The right to terminate without notice for good cause remains unaffected.
§ 4 Special agreements on payment methods offered
(1) SEPA Direct Debit (Basic and/or Company Direct Debit)
When paying by SEPA basic direct debit or SEPA company direct debit, you authorize us by issuing a corresponding SEPA mandate to collect the invoice amount from the specified account.
The direct debit will be collected within 5 – 10 days after conclusion of the contract.
The deadline for sending the advance notice (pre-notification) is reduced to 5 days before the due date. You are obliged to ensure sufficient funds in your account on the due date. In the event of a return debit note due to your fault, you shall bear the bank charge incurred.
§ 5 Right of Retention, Retention of Title
(1) You may only exercise a right of retention insofar as it concerns claims from the same contractual relationship.
(2) The goods remain our property until full payment of the purchase price.
§ 6 Warranty
(1) The statutory rights of liability for defects apply.
(2) As a consumer, you are requested to check the item immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you do not comply with this, this has no effect on your statutory warranty claims.
§ 7 Choice of law, place of performance, place of jurisdiction
(1) German law shall apply. In the case of consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the state of the consumer’s habitual residence is not withdrawn (favorability principle).
(2) The place of performance for all services arising from the business relationship with us and the place of jurisdiction shall be our registered office if you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same shall apply if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is unknown at the time the action is brought. The right to bring an action before the court at another statutory place of jurisdiction shall remain unaffected.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.
§ 8 Affiliate codes
(1) Our individual affiliate codes can be generated and displayed in the customer account. These are solely intended to recommend our product to persons already known to the customer. The credit generated by affiliate codes is exclusively for use in our store geeigent and can not be paid out. Affiliate codes generated for the purpose of attracting new customers to our site may not be made publicly available. In particular, it is prohibited to publish these codes in online forums, on social media platforms, rating platforms, video platforms, advertisements or comparable websites or apps. This also applies to the comments section of these areas. Excluded from this are codes approved by us that have arisen from a cooperation between users and us. Excluded from this are our functions “Share via Facebook”, “Share via Twitter” and “Share via Whatsapp”.
(2) In the event of violations, we reserve the right to block codes that were publicly accessible contrary to this regulation without comment and to delete the store credit.
II. customer information
1. identity of the seller
BERTRAND Food GmbH
Alternative Dispute Resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at https://ec.europa.eu/odr.
We are not willing to participate in dispute resolution proceedings before consumer arbitration boards.
2. information on the conclusion of the contract
The technical steps for the conclusion of the contract, the conclusion of the contract itself and the possibilities of correction are carried out in accordance with the regulations “Conclusion of the Contract” of our General Terms and Conditions (Part I.).
3. contract language, contract text storage
3.1 The contract language is German.
3.2 The complete text of the contract shall not be stored by us. Before sending the order via the online shopping cart system, the contract data can be printed out or electronically saved using the browser’s print function. After receipt of the order by us, the order data, the legally required information for distance contracts and the General Terms and Conditions will be sent to you again by e-mail.
3.3 In the case of quotation requests outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by e-mail, which you can print out or save electronically.
4. essential characteristics of the goods or services
The essential features of the goods and/or services can be found in the respective offer.
5. prices and payment modalities
5.1 The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.
5.2 The shipping costs are not included in the purchase price. They can be called up via a correspondingly designated button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne by you in addition, unless free delivery has been promised.
5.3 If the delivery is made to countries outside the European Union, additional costs may arise for which we are not responsible, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees of credit institutions), which are to be borne by you.
5.4 Any costs incurred for the transfer of funds (transfer or exchange rate fees of the credit institutions) shall be borne by you in cases where the delivery is made to an EU member state but the payment was initiated outside the European Union.
5.5 The payment methods available to you are shown under a correspondingly designated button on our website or in the respective offer.
5.6 Unless otherwise stated in the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.
6. delivery conditions
6.1 The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.
6.2 Insofar as you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the sold item during shipment only passes to you upon delivery of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or any other person designated to carry out the shipment.
7. legal liability for defects
The liability for defects is governed by the provision “Warranty” in our General Terms and Conditions (Part I).
8. contract term / termination
Information on the duration of the contract and the terms of termination can be found in the regulation “Contract Duration / Termination for Subscription Contracts” in our General Terms and Conditions (Part I), as well as in the respective offer.
9. free delivery of articles
We deliver articles to special promotions as well as by default to new customers without charging their value. Should you make use of your right of withdrawal, you also have to return articles that originate from such promotions. In case of non-return or if the resale is made impossible, e.g. by use, we will charge the price that the item had at the time of the order.
last update: 25.01.2021