Here you will find information on the shipper sending the goods, the associated shipping costs, and whenever available the expected delivery periods. Shipping costs vary with package weight and are assessed during the order process. Please feel free to contact us should you have additional questions.

CategoryCountriesDelivery costsCarrierNote / Duration
Standard
European Union
Switzerland
The European Union (EU)
Switzerland
Delivery free of chargeUPS
DHL (delivered by the national post)
EU-Countries and Switzerland: 2-5 working days.
Standard
Europe - non EU
Norway, Russia, Turkey, Ukraine, Liechtenstein, Faroe Islands, Greenland, Iceland, Macedonia, Serbia, Montenegro, Georgia10,00€ per orderDHL (delivered by the national post)The average delivery period is 10 working days.
In some cases customs clearance may take several weeks
Standard
USA and Canada
USA
Canada
10,00€ per orderUSPS
Canada Post
The average delivery period is 10 working days.
In some cases customs clearance may take several weeks
UPS Express
USA and Canada
USA
Canada
Three-day package: €25.00
Seven-day package: €40.00
Monthly package: €60.00
UPS Express2-3 working days
An ID is required for dispatching:
Social security number / Tax Identification Number / IRS Number / Importer Number
Standard
International
All other countriesThree-day package: €10.00
Seven-day package: €25.00
Monthly package: €25.00
DHL (delivered by the national post)The average delivery period is 10 working days.
In some cases customs clearance may take several weeks

We are currently not able to deliver to the following countries: Afghanistan, Mexico, North Korea, Iran (Islamic Republic of), Syrian Arab Republic, Chile and Libyan Arab Jamahiriya

Import duties on our shipment may apply for orders originating outside the European Union. Please consult with the relevant customs authority in your country for information on the applicability and amount of any such duties to be paid.

Get in touch with us!

Please use the contact form for questions about BERTRAND or write an e-mail to hey@bertrand.bio
You will find all points of contact on the Meet the Team page.
Many questions were already answered in the FAQ-section.