We have compiled a list of the most frequently asked questions about our product.
For the pouches, depending on the variant, you add 168 to 195 g of powder to our shaker, which we provide all our new customers with free of charge. The right amount of powder is marked on the shaker. Then simply fill the shaker with water, place the included spiral ball on top and shake well. Next step: enjoy your BERTRAND!
Our practical, disposable and environmentally-friendly bottles are filled with water and thoroughly shaken until the powder is completely dissolved. Let stand for a bit to let the grains in the drink absorb a bit of water, and voila!
You can find out more information about Tritan on the manufacturer’s website: http://www.tritanfromeastman.com
What this means for our product is that we use ingredients sourced from certified organic agricultural practices. We do not use any synthetic vitamins or minerals, which is what makes BERTRAND’s composition so complex. All of the vitamins and minerals contained in BERTRAND come from real foods, such as nuts, fruits and grains. This means that our customers can get all the nutrients that are beneficial to the body, including those not currently classed as ‘essential’.
Following the EC organic regulation also means that we don’t use any genetic engineering in our products. None of our ingredients may contain genetically modified organisms (GMOs), and they can’t be produced using GMOs.
More information about the regulation is available from the German Federal Ministry of Food and Agriculture’s website: https://www.bmel.de/EN/Homepage/homepage_node.html
All areas of our business also undergo regular inspections as well as random checks by at least two independent bodies. The Soest District Food Inspection Board monitors hygiene and product safety. The quality of our ingredients is certified by ABCert, an independent inspection board.
We can no longer provide any specific information for pouches that have been opened and resealed. But if you correctly close the pouch and store it in the refrigerator, for example, the powder can still be enjoyed for a long time.
What’s in BERTRAND? What isn’t? You can find out here.
Classic. Version 2.6:
Gluten-free wholegrain oats*, canola oil powder* (carrier: maltodextrine*), powdered milk*, ground almond*, ground flaxseed*, agave powder*, ground sunflower seed*, ground walnut*, locust bean gum*, sea buckthorn powder*, rock salt, coconut powder*, nutritional yeast*, algae powder (porphyra)*, algae powder* (chlorella), mushroom powder* (shiitake), guava extract*, lemon peel extract*, basil leaf extract*
Vegan. Version 1.2:
Gluten-free wholegrain oats*, canola oil powder* (carrier: maltodextrine*), ground almond*, ground flaxseed*, agave powder*, rice protein*, ground sunflower seed*, ground walnut*, sea buckthorn powder*, locust bean gum*, coconut powder*, algae powder* (porphyra), rock salt, natural flavouring, nutritional yeast*, algae powder (lithothamnium calcareum), mushroom powder* (shiitake), algae powder* (chlorella), guava extract*, lemon peel extract*, basil leaf extract*
Active. Version 1.1:
Gluten-free wholegrain oats*, canola oil powder* (carrier: maltodextrine*), milk protein powder*, powdered skimmed milk*, ground almond*, ground flaxseed*, agave powder*, ground sunflower seed*, ground walnut*, locust bean gum*, sea buckthorn powder*, rock salt, coconut powder*, nutritional yeast*, algae powder (porphyra)*, mushroom powder* (shiitake)
*Grown by certified organic agricultural practices
Natural vanilla, apple and blueberry flavouring can be optionally added.
The oats we use for our product comes from the Demeter Project, which guarantees gluten-free oats. We have engaged Intertek in Bremen to carry out an independent analysis of our product. A global company, Intertek has years of experience in the food analysis industry. Intertek will be carrying out follow-up inspections at regular intervals.
Shipping and payment methods
How do payment and shipping for my delicious meals work? Find out here..
Please have a look at our shipping page as well: https://bertrand.bio/shipping/
If you have ordered from outside of Germany and refuse the package, we can provide a replacement shipment. However, if you decide to cancel your order, we’ll need to deduct the costs of the return shipping from your refund.