Frequently Asked Questions
We have daily bags and practical ecological disposable bottles in the program.
With the daily sachets, you fill 3-5 scoops of the powder into our shaker, which we send free of charge for new customers, depending on the variant and hunger feeling. One scoop filled with BERTRAND will satisfy your hunger for about one hour. Put as many scoops in the shaker as you intend to stay full.
Then fill the shaker with water or (plant) milk. We recommend using 150ml of liquid per scoop.
The required amount of powder for 3-4h lasting satiety is also marked on the shaker.
Then throw the supplied spiral ball into the shaker and mix everything well. After that you can enjoy BERTRAND.
Our practical disposable bottles are filled with water and beaten upside down several times on the ball of your hand until the powder is completely dissolved. Then let it steep briefly so that the contained grain can swell a little. Enjoy it!
All new customers will receive our shaker automatically and free of charge with their first order of at least one of our daily bags. Please do not add additional shakers to your cart unless you wish to purchase additional shakers.
We have our shakers at a great price in the store. All shakers also include the handy spiral ball that whizzes through the mix when shaken for lump-free enjoyment.
We made changes in four points.
- We have a new packaging design with a new format of the bags.
- We have given up the pre-flavored bags in favor of optional flavor packs.
- We made small changes to the recipe.
- With “active vegan” we have launched a new and long-awaited variant.
The first thing you notice is that we have adjusted the design of the bags to the design of the bottles. This was planned for a long time and of course ensures a uniform appearance.
The biggest plus that speaks in favor of the new packaging, however, is that dosing with the measuring spoon is now easier. The new bags open much wider, making it much easier to take powder out of the bag.
Like the previous bag, the new bag is resealable, recyclable and very durable.
Please tell us your wishes for new flavors via chat.
As Bertrand already said, the reason that we are now using Flavor Packs is that they make us much more flexible.
We can now launch new flavors very quickly, with which you can always keep your drinkable meals varied. This was possible only with difficulty with the pre-flavored variants, as it requires a very high logistical effort for us to produce and store four variants (classic, vegan, active and vegan active). Now: no problem.
The more important reason, however, is that we can use the newly gained free space in the production and in the warehouse to offer completely new variants. We have already started with vegan active and will see from now on what we can offer that is new and exciting. We are thinking, for example, of variants with a higher proportion of vegetables with a spiced flavor as well as limited editions such as cocoa, banana or variants with a lot of real fruit from freeze-dried fruits. Follow us on social media and subscribe to our newsletter so that you don’t miss any news.
Overall, we have improved the nutritional values primarily by reformulating the existing ingredients. We paid special attention to the fibers and proteins, which we have partly increased significantly. In return, the fats were reduced.
We were also able to remove certain ingredients from the classic version for allergy sufferers. So if you are looking for a version without walnuts, for example, you will now find it with our classic natural version.
Take a look at all the ingredients and allergens in our products in the next block.
We use only natural foods and our product is certified according to the standards of organic farming. We use the following ingredients in the respective variants.
Classic NATURAL – INGREDIENTS: gluten-free whole grain oats* (39 %), rapeseed oil powder* (cold-pressed rapeseed oil* and maltodextrin*), skimmed milk powder* (15 %), ground and chopped almonds*, agave powder*, flaxseed flour*, ground sunflower seeds* (4 %), natural thickener: guar gum*, sea buckthorn berries*, rock salt, coconut flour*, algae powder* (porphyra*), algae powder* (chlorella*), acerola powder*, mushroom powder* (shiitake*), nettle powder*, guava extract*, lemon peel extract*, basil leaf extract*
Vegan NATURAL – INGREDIENTS: gluten-free whole grain oats*, canola oil powder* (canola oil* and maltodextrin*), ground and chopped almonds* (7 %), flax seed flour*, agave powder*, ground sunflower seeds*, pea protein* (3 %), walnut flour* (2 %), natural thickener: guar gum*, sea buckthorn berries* (1 %), rice protein*, coconut flour*, algae powder* (porphyra*), rock salt, nutritional yeast*, algae powder (Lithothamnium Calcareum), algae powder* (Chlorella*), acerola powder*, mushroom powder* (shiitake*), guava extract*, lemon peel extract*, basil leaf extract*
Active NATURAL – INGREDIENTS: gluten-free whole grain oats* (33%), rapeseed oil powder* (cold-pressed rapeseed oil* and maltodextrin*), milk protein powder* (14%), skimmed milk powder* (10%), ground almonds* (6%), linseed flour*, agave powder*, ground sunflower seeds*, walnut flour* (2%), freeze-dried blueberries* (2%), natural thickener: guar gum*, sea buckthorn berries*, rock salt, coconut flour*, algae powder* (porphyra*), acerola powder*, algae powder* (chlorella*), nettle powder*, mushroom powder* (shiitake*), guava extract*, lemon peel extract*, basil leaf extract* (0.01%)
Vegan active NATURAL – INGREDIENTS: gluten-free whole grain oats*, canola oil powder* (cold-pressed canola oil* and maltodextrin*), pea protein*, ground and chopped almonds*, flax seed flour*, rice protein*, agave powder*, ground sunflower seeds*, walnut flour*, sea buckthorn berries*, coconut flour*, algae powder* (porphyra*), rock salt, nutritional yeast*, algae powder (Lithothamnium Calcareum), algae powder* (Chlorella*), acerola powder*, mushroom powder* (shiitake*), guava extract*, lemon peel extract*, basil leaf extract*
– *from certified organic agriculture
Yes, all products from our company are gluten-free. We work according to the cross-border recognized AOECS standard and have included gluten as a contaminant in the risk assessment of our HACCP system.
We obtain the oats for our product from a Demeter project, which guarantees gluten-free oats. For the independent analysis of our product, we have commissioned the Intertek Institute from Bremen, which, as a globally active company, has many years of experience in the field of food analysis. Intertek will carry out follow-up controls at regular intervals.
A discounted subscription is an optional offer. If you opt for the discounted subscription, your order will be repeated every 1–6 weeks.
You can set the delivery interval yourself on the order of weeks. We will show you the time of the next delivery right after you put your order in the shopping cart.
We offer a 5% product-related discount to customers who opt for the discounted subscription.
No. At the moment, the discounted subscription is available for our BERTRAND Bags, BERTRAND Green Bottles and FlavorPacks.
Products from the category Stuff & Co. cannot be included in the discounted subscription. Seasonal BERTRAND products and limited editions of our products cannot be ordered as a part of the discounted subscription as well. In this case, you will receive a notification in your shopping cart.
No, this is currently not possible. However, you can cancel your current discounted subscription at any time and make a new subscription of your choice.
No. You can cancel the discounted subscription in your customer account at any time. However, the termination should be carried out at the latest before the next scheduled order.
We have the right to terminate the discounted subscription from our side if our stock is not sufficient for the fulfillment of the subscription due to changes in the types of goods or due to sales.
Currently, you can pay for the discounted subscription with PayPal, credit card or SEPA Direct Debit. You give us a direct debit mandate during the ordering process.
We will inform you before the next charge through a pre-notification. At this point, the discounted subscription can still be canceled.
You can pay in advance, with PayPal and with probably all credit cards available. If you want to pay by cryptocurrency (Bitcoin, Etherum, Monero…), please contact us via chat or email before placing your order, so that we can make you a proposal.