How does the recommendation system work?
- Log in to your BERTRAND account and click on "My Referrals".
- Scroll to your personal referral link, copy it and send it to
your friends and family, or post the link directly on your social media
channels. Just click on one of the icons.
- Alternatively, you can also simply share your personal code. The new
customer will be prompted to enter this code when they place their
Can I also refer customers who have already ordered?
The referral program is only valid for new customers. If your friend was already registered withBERTRAND, he cannot use the discount and you will not be credited with extraCredits.
I have referred someone. Where can I see that this has been recorded?
If your referral code was used successfully, you will see the store credit in your account within 24 hours.
Can I always use my credit directly?
We apply a 14-day period on referred credit, because the referral only works if the referred customer also keeps his order. After 14 days the withdrawal period is over and the credit can be used or paid out.
Can I also withdraw my credit?
Yes, you can. We value the store credit with a factor of 0.5 as a withdrawable credit. For 100€ Store credit you get a payout of 50€ on your account. Alternatively, you can use the full Store credit 1 to 1 to purchase our products.